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- What type of payment method do you accept?
For your convenience, we do accept the following payment methods:
Paying via Credit Cards
We accept all major credit and debit cards including Visa, Master Card and American Express, and processed through PayPal secured site.
Paying via PayPal
At the checkout stage, select PayPal from the list of payment options. If you do not have a PayPal account, you may click here to apply or find out more about PayPal.
Paying via PosPay
At the checkout stage, select PosPay from the list of payment options. If you do not have a PosPay account, you may click here to apply or find out more about PosPay.
Paying via Direct Bank-In
To our Malayan Banking Berhad account
You may also bank into our Malayan Banking Berhad directly at any branch in and outside Malaysia using the following information:
 Bank Name: Malayan Banking Berhad
Bank Address:
85-87, Jalan Dedap 6,
Taman Johor Jaya,
81100 Johor Bahru, Johor, Malaysia.
Bank SWIFT: MBBEMYKL
Account Name: XANTEC ESOLUTIONS
Account Number : 501217 836039
Please write your domain name on the bank-in slip, then scan it and email to billing@xantec.com.my or fax to +607-353 7651
- Does XANTEC™ accept international orders?
Yes, together with our business partner, our company is currently hosting 1200+ clients from over 70 countries around the world with more than 10,000 domains.
- Does XANTEC™ hosting allow adult, warez or other illicit sites or content?
No. Adult, MP3, Gambling or other illicit contents are strictly prohibited on our servers.
- Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?
Yes. You may upgrade to a higher level of plan any time by contacting one of our customer service representative without extra charges.
- How soon I can start to use my account?
Barring any unforeseen circumstances, your site may be registered as early as the same day up to 3 days after submission. InterNIC or MYNIC registration and processing may take between 24 - 72 hours.
Once your account is activated, you will receive a notification email from XANTEC with your relevant account information. You may start using the account right away!
- Can a domain be ordered without any webspace?
Yes! You can order domains and webspace independent of each other. Our Instant Domain package allows you to register a domain without adding hosting. If you wish to add webspace (hosting) to your registered domain, simply order one of our hosting package through our online billing system.
- Windows or Linux Hosting Package?
Both can work for you
The operating system that you use on your computer should not govern your choice of hosting platform. All XANTEC packages come with FTP access and a wide range of web page publishing options. If, for example, your computer runs on Microsoft® Windows®, you are not obligated to choose Microsoft web hosting.
Compare the advantages
Both technologies are suitable for beginners, professional web developers, and everyone in between, but it is essential to choose the technology that is more suited to your style of web building. Each technology has its own distinct advantages for users.
Linux hosting
Linux is considered to be the popular operating system for web hosting servers. If you plan to incorporate work that uses PHP, Perl or MySQL, Linux is the solution you should choose. Linux is also ideal for the kind of websites that display information as a brochure, in newsletter format or as data sheets. Linux works well for 'brochure-ware' sites that offer interaction via inquiry forms, online purchasing and other e-commerce functions.
Microsoft hosting
Microsoft should be your choice of platform if you plan on utilizing Active Server Pages or other Microsoft applications to design your web pages. MS hosting also offers an advantage if you wish to incorporate searchable databases into your website. The Microsoft platform delivers reduced development time and better functionality for databases.
- How do I renew my web hosting plan?
All of our web hosting packages are on a recurring billing cycle. This means that approaching your expiry date, our billing system will automatically issue an invoice to your primary email address.
Following the invoice, you may choose to Pay by Credit Card.
or
Bank in to our Business Bank Account (Malaysian Client only).
You will receive your payment receipt upon successful transaction and your hosting account will be continued (renewed) upon receiving your payment.
- How do I purchase SSL Certificate?
Client may purchase a SSL certificate from XANTEC with the following cost involved:
User will have to pay for the SSL price (to XANTEC)
One-Time Setup Fee (USD21.35/RM80) to XANTEC
Dedicated IP is given free of charge to client
- What are the information needed in order to generate CSR (Certificate Singing Request) Key?
SSL Type:
Domain name:
Organization:
Organization Registration Number:
Organization Unit / Department:
Address:
City:
State / Province:
Country:
Postcode:
Contact Person: (Some one in the organization administration level)
Job Title:
Contact Person E-mail:
Tel:
Fax:
- What are the documents needed to purchase True BusinessID SSL or True BusinessID Wildcard SSL?
i) A formal letter using Organization letterhead stating the Organization is giving the assigned Contact Person permission to use that domain name. Please also make sure that the person signs and prints their name and also includes their title.
ii) Company's business registration documents for Organization. Acceptable documents include Articles of Incorporation, Business License, Partnership Agreement, or other official documentation from your state or local government that confirms your business.
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