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FAQs - Domain Names
  1. Domain options while submitting order online.
  2. Domain redemption period.
  3. What are the procedures to do a Domain Name Transfer?
  4. Can I transfer an existing domain name to your servers?
  5. How fast can you have it transfer to your server?
  6. How can I keep the down time to minimum during the transfer?
  7. Do you charge for any fees for this transfer process?
  8. Supporting documents for registering new .my domain name.
  9. Procedure to register .my domain name.
   
 
  1. Domain options while submitting order online?
    Register New Domain
    - You will register a new domain name for your hosting package.

    Transfer My Existing Domain
    - You will transfer your domain from existing registrar to XANTEC so that your future renewal of domain name will go through XANTEC.

    I will use My Existing Domain and update My Nameservers only
    - You will remain your domain name with your existing domain registrar and will just update your DNS to point to our server in order to host with XANTEC. Your future domain renewal will be with your existing domain registrar.




  2. Domain redemption period.
    Domain Redemption Period is a 30 days grace period hold by the registrar. It is imposed by the Registry and was instigated by ICANN in order to allow clients a little more time to renew their domain name.

    After the domains have expired for 40 days, it will enter the redemption period. In the redemption period, the owner of the domain has the final chance to recover the domain before it is deleted and open to public. However, please be warned that the redemption fee will be $100, which is almost 7 times the normal domain renewal fee as ICANN encourages the domain owner to renew the domain before the domain enters the redemption period.

    If a domain was registered via XANTEC and currently fall under redemption period, the owner can either drop us at email at     domain@xantec.com.my to redeem the domain or wait until the domain becomes available again and then re-register it again.

    Below is the domain name "life cycle" in a simpler way:
    <--1 Year Domain Registration--> Expired <--40 Days "Registrar Hold"--><--30 Days "Redemption Period"--><--7 Days "Pending Delete" Period--> Available




  3. What are the procedures to do a Domain Name Transfer?
    Important Domain Transfer Information:
    1. Domain name has not expired and within 30 days from the domain expiry date.
    2. Domain name must be registered for more than 60 days.
    3. Domain name must be renewed for more than 45 days.
    4. Ensure the domain name is not involved in any legal or payment dispute.
    5. Ensure the domain name status is set to ACTIVE.
    6. Only the administrative person of domain has authority for domain transfer.
    7. Ensure the email address of the administrative contact for the domain name must be valid. We correspond with the administrative contact for the transfer request approval.

    Please find the domain name transfer procedure as listed below:
    1. We will submit your domain transfer request to our domain registrar within 24 hours upon receiving of your order and payment confirmation.
    2. The admin email contact of your domain name will receive a domain transfer authorization email.
    3. You will have to follow the instructions given in the domain transfer authorization to authorize your domain name to be transferred to XANTEC.
    4. The losing registrar (your existing domain provider) might send you another email on your domain transfer confirmation and you will need to follow the instructions given in the confirmation email send to the admin contact of your domain name.
    5. You will have to wait for the losing registrar to release your domain name to XANTEC.
    6. Your domain name successfully transferred to XANTEC upon losing registrar releasing of your domain name.



  4. Can I transfer an existing domain name to your servers?
    Yes, you can. When you sign up, just specify that you are requesting a transfer and NOT a new domain. XANTEC will then contact the InterNIC or MYNIC for you, and request that your domain name be transferred.




  5. How fast can you have it transfer to your server?
    It may take several days (normally 72 hours) for InterNIC or MYNIC to complete the domain name transfer process and propagate to other DNS server, so we highly recommend that you keep your current service active until it is completed.




  6. How can I keep the down time to minimum during the transfer?
    We will provide you with a temporary IP address for you to upload and test your site before you initiate a transfer. Once the transfer process is completed, the Internic / Mynic data record will point your domain to our server. Then you can request your previous host to have them delete the old domain name information from their DNS server.




  7. Do you charge for any fees for this transfer process?
    The transfer services is provided FREE.




  8. Supporting documents for registering new .my domain name.
    All organizations applying to register a domain name under .my must have a presence in the manner as stated below. The Registrant's name must be the organization/institution name as EXACTLY stated in the relevant supporting documents.

    Please note that incomplete, incorrect or inaccurate information supplied in the Domain Name Registration Form may result in termination of service.

    Copies of supporting documents may be required to be submitted for:
    • New Registrations
    • Modifying Existing Registrant's Name (to reflect a Legal Name Change)

    If your type of organization is not listed in this document, please contact XANTEC Customer Service for assistance.

    NEW REGISTRATIONS
    For new .com.my, .net.my, .org.my domain name registrations via XANTEC, please take note that as of 26September 2001, organizations formed pursuant to the
    • Societies Act 1966,
    • Business Registration Act 1956, and
    • Companies Act 1965

    must submit their supporting documents to XANTEC.

    MYNIC may carry out random checks on the veracity of identity of these organizations, and reserves the right to terminate the service of organizations found to have supplied incomplete, incorrect or inaccurate information in the Domain Name Registration Form.

    Organizations may apply to register for the following second-level domain names:
    • .com.my (for commercial organizations/activities)
    • .net.my (for network-related organizations/activities)
    • .org.my (for organizations/activities which do not qualify for other categories)
    • .edu.my (for Malaysian educational organizations only)

    For details on how to register a new domain name, please refer to     MyNIC.




  9. Procedure to register .my domain name.
    In order to register a .com.my/.net.my/.org.my (YourDomain) domain, information as listed below are needed.

    Registrant Details
    Organization Name:
    Organization Registration Number:
    Address:
    Telephone:
    Fax:


    Administrative Contact
    Name:
    Telephone:
    Fax:
    Email:

    Please be reminded to fax your company / organization supporting document (for example: Form-D or Form-9) to us at +607 354-4560.

    NOTE: The Administrative Contact must be an authorized employee of the Registrant.

    After we have submitted the domain name for registration, Administrative Contact shall receive a domain name registration confirmation email with the subject "Confirmation Form to register YourDomain.com.my".

    Client may need to print out this confirmation email, put down your company stamp clearly, signed by Administrative Contact and have it fax back to +607 354-4560 in order for Mynic to approve and activate your domain name.

    Upon receiving your confirmation form, Administrative Contact shall receive a domain registration approved email with the subject "Registered - YourDomain.com.my" to confirm your .my domain name has been successfully approved and activated.


   
   
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