Latest News and Announcements
| Immediate Server Maintenance - Melaka [202.75.42.133] |
| Date : 13 Feb 2009 Time : 07:07 PM (GMT +8:00) Expected ETA : Unavailable The server back to normal. All services are accessible. Thank you. Best Regards, Support Team ...................................... Technical Department --------------------------------------------------------------------------------------------------- Date : 13 Feb 2009 Time : 05:00 PM (GMT +8:00) Expected ETA : Unavailable Maintenance Details: The server is currently under immediate maintenance . Maintenance Effect: The website, FTP, databases and emails hosting on this server will be temporarily inaccessible. We are working to recover the system and will keep this announcement update from time to time with the latest information. Thank you. Best Regards, Support Team ...................................... Technical Department |
| Internet traffic disrupted between Europe, Middle East and Asia |
| Date : 20th Dec 2008 (GMT +0800) Expected ETA : N/A Internet and telephone traffic between Europe, the Middle East and Asia was hampered on 20th Dec 2008 (GMT +0800) after 3 major underwater data lines were cut. There was major breakdown at SMW4 (Southeast Asia-Middle East-Western Europe 4) submarine cable. At now, the cableship is currently under mobilization and is expected to reach fault ground . The repair is expected to be fully completed on 31st Dec 2008. Therefore, all connection mainly to UK, Europe will having performance degradation. Hence, there might be congestion for connection from your end to our servers as well. Resources compiled from : http://www.reuters.com/article/internetNews/idUSTRE4BI68E20081219 http://news.bbc.co.uk/2/hi/technology/7792688.stm Effect: Users migth experience slowness when connecting to their websites. Kindly send us trace route results from ping plotter to support@xantec.com.my , if you need further clarification and advices from us. We will keep this announcement update from time to time with the latest information. Thank you. Best Regards, Support Team ...................................... Technical Department |
| CBJ5 Data Center Network Latency |
| CBJ5 Data Center Network Latency Date : 16 December 2008 Time : 12:40 PM (GMT +8:00) Expected ETA : N/A Maintenance Details: There network connection issue at CBJ5 (IP range 210.48.157.0/24 and 119.110.99.0/24) is recovered. We will continue to monitor the services. Maintenance Effect: Users whose websites are hosted on the affected IP range will be able to access to their service. We will keep this announcement update from time to time with the latest progress of maintenance. Thank you. Best Regards, Support Team ...................................... Technical Department ####################################################################################################### Date : 16 December 2008 Time : 12:00 PM (GMT +8:00) Expected ETA : Unavailable Maintenance Details: There are network connection issue at CBJ5 (IP range 210.48.157.0/24 and 119.110.99.0/24). We have contacted engineers at data center to look into this issue to recover the network performance. Maintenance Effect: Users whose websites are hosted on the affected IP range will suffering intermittent failures and facing difficulty to access their domains, websites, emails and databases services. We will keep this announcement update from time to time with the latest progress of maintenance. Thank you. Best Regards, Support Team ...................................... Technical Department |
| Immediate Server Maintenance -Tauren [202.75.48.27] |
Tauren [202.75.48.27] Impact of Maintenance: Best Regards, |
| Updates on Outbound SMTP Server (Important!) |
| Updates on Outbound SMTP Server (Important!) ============================= Clarification: ============================= Between now until 10.59pm, 14th Jan 2008, the alterative SMTP port is still port 26. After 11pm, 14th Jan 2008, the alternative SMTP will change to port 587. ============================================================== Dear Valued Clients, With the recent announcement regarding outgoing SMTP port 25 been blocked by Telekom Malaysia Berhad, Telekom Malaysia Berhad had further revised and announced on 26th December 2007 that effective 15th Jan 2008, only outgoing SMTP port 587 is allowed for all outgoing SMTP email activities. The changes will only affect Streamyx subscribers who are using the Streamyx dynamic IP package. Customers who are using other ISP's Internet connection such as Maxis, PenangFon...etc will not be affected by this change. If you can’t sent out emails via your local email client (Outlook, Outlook Express, Thunderbird … etc) and you are a Streamyx subscriber, that means most likely you were affected by this new implementation. To overcome this problem, kindly refer to our suggested solutions as below: ============================= Solution 1 (Recommended) ============================= Change your SMTP port to Port 587; ============================= Solution 2 (Suggested by TM) ============================= You may change your SMTP server to the open-relay SMTP server provided by TM. Please be assured that by using this option, your email address is still remaining as YOU@YourDomain.com. Kindly refer to the following on how to configure your email client in order to utilize this relay server: http://webmail.tm.net.my/info/proxy.html Alternatively, your e-mail administrators can refer to URL below as a guide to configure your company’s email servers: http://webmail.tm.net.my/info/smtp-proxy.html Official Telekom Malaysia Berhad's Official Announcement can be found at: http://www.streamyx.com.my/whats_new/whats_new.php?id=article_20080311 Note: 1. If you had previously changed your SMTP port to port 26, kindly update your SMTP port to port 587. 2. We are seeing the changes being implemented by phases across the states in Malaysia by TmNet based on the IP block. As a result, please have a try by switching over to port 587 as explained in our KB if you are having problems to send out any emails through our mail server. Thank you. Best Regards, Support Team ...................................... Technical Department |